Be sure to bring a government-issued photo ID to the Medical Records office, located on the second floor of the hospital, if you are requesting medical records.
Downloadable resources are available below.
Patient - Online Medical Records Request
Representative - Online Medical Records Request
Birth Records
You can request and purchase a certified copy of your child’s birth certificate from the local registrar’s office, located in the city where the birth occurred, or from the Texas Vital Statistic office, located in Austin, Texas, approximately two to three weeks after the birth of your child.
Palo Pinto County Annex
100 SE 6th Ave.
Mineral Wells, Texas 76067
940.468.0170
Palo Pinto County Courthouse
520 Oak St.
Palo Pinto, Texas 76484
940.659.1277
Health Information Authorization Form
How to Contact Health Care Regulation (HCR)
Contact information for Health Care Regulation (HCR) can be found on the HCR webpage.
How to File a Consumer Complaint with the Office of Attorney General
To file a consumer complaint with the Office of Attorney General, the information can be found on the AG webpage.
Medical Records FAQs
For the convenience of our patients and/or their legal guardians, you now have the option to request and receive copies of your medical records online more securely with a tracking number to track the progress. The online option provides faster turnaround time for your request, as it eliminates the delays caused by traditional mail.
To request your medical records online, you must have the following:
- A smartphone with a camera and texting capability to submit the picture of a government-issued ID and a picture of yourself.
- Legal guardians or healthcare proxies will need to upload a PDF or TIF copy of court-appointed guardianship papers, power of attorney or other appropriate legal documents that can establish proof of guardianship.
Questions? Call 940.328.7521 Monday through Friday from 8 a.m. to 4:30 p.m.
THE FOLLOWING WILL NOT BE RELEASED UTILIZING THIS METHOD: MENTAL HEALTH RECORDS, DECEASED PATIENT RECORDS AND RECORDS FOR PATIENTS BETWEEN THE AGES OF 12 and 17.
Verisma, a health information technology provider, partners with Palo Pinto General Hospital to manage the release of medical records. Both Verisma and Palo Pinto General Hospital are dedicated to the highest standards of privacy and security of your protected health information and complies with state and federal regulations.
The only information the HIM Department releases verbally is the patient’s date of admission, and you will need to provide the last four numbers of the patient’s SSN as well as their date of birth.
If you answered “Yes” to the question “Apply for baby’s social security number?” the birth information will be forwarded to the Social Security Administration as soon as the Texas Vital Statistic office receives the data from the hospital. The Social Security Administration then requires two to three weeks to process the information. A Social Security card will be mailed to the mother’s mailing address, as provided in this worksheet. The entire process usually takes four to six weeks to complete.
The phone number for the Social Security Office is 1.800.772.1213.
If you provided an answer for the question “Mother Medicaid Name?” and “Mother Medicaid Number?” the birth information will be forwarded to the Medicaid office as soon as the Texas Vital Statistic office receives the data from the hospital. Medicaid then requires two to three weeks to process the information. An Infant Medicaid card will be mailed to the mother’s mailing address, as provided in this worksheet. The entire process usually takes four to six weeks to complete.
Privacy & Text Messaging
Palo Pinto General Hospital is committed to protecting your privacy and communicating with you in a safe, secure, and respectful manner. Below you'll find information about how we protect your health information and how we use text messaging to communicate with patients.
Whether you're reviewing your privacy rights or learning about our text messaging practices, we're committed to complying with all applicable federal and state laws, including HIPAA, the Telephone Consumer Protection Act (TCPA), and Texas privacy regulations.
Notice of Privacy Practices
Your privacy matters to us. Our Notice of Privacy Practices explains:
- How your protected health information (PHI) may be used and disclosed
- Your rights regarding your medical information
- How we protect your information
- Our use of Artificial Intelligence (AI) technologies
- Special protections for certain health records
- How to file a privacy complaint
Download the Notice of Privacy Practices (PDF)
Patient Text Messaging
Palo Pinto General Hospital uses text messaging to help keep you informed about your healthcare. Depending on your communication preferences, you may receive text messages regarding:
- Appointment reminders and confirmations
- Prescription refill reminders
- Care coordination and follow-up care
- Billing notifications
- Other healthcare-related communications related to your care
Providing your mobile phone number allows us to receive these communications. Participation is voluntary and is not required to receive medical care.
Opting Out
You may opt out of future text messages at any time by replying STOP to any text message from Palo Pinto General Hospital or by contacting us to update your communication preferences.
Protecting Your Privacy
Standard text messaging is used only for limited, non-sensitive communications. Messages containing protected health information are transmitted using secure communication methods when appropriate. Message frequency may vary, and message and data rates may apply.
For complete details regarding our text messaging practices, please review our full policy.
Download the Patient Text Messaging Compliance Policy (PDF)
Download the Notices of Privacy Practices - HIPAA
Questions?
If you have questions about our privacy practices, text messaging communications, or would like to update your communication preferences, please contact:
Palo Pinto General Hospital
400 SW 25th Avenue
Mineral Wells, TX 76067
Phone: 940-325-7891